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Assistant General Manager

Assistant General Manager

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Property Management

More information about this job


Position Summary:

The Assistant General Manager assists with all operating aspects of the Mercato, including property operations, administrative and reporting functions, leasing assistance, special events, marketing, short term and specialty income opportunities, either personally or through assigned staff. Further, the Assistant General Manager is responsible for assisting with achieving revenue and expense targets included in the annual Business Plan..


Major Duties and Responsibilities:


  • Ensures the timely collection of rents and works directly with tenants in arrears to collect outstanding balances owed while keeping detailed and updated notes on progress in accounting software.
  • Knowledgeable in accounts receivable and accounts payable practices, policies and procedures and is able to cultivate effective working relationships with the Madison Marquette accounting department.
  • Monitors on-site tenant improvement activities.
  • Fully understand and maintains Madison Marquette operating policies and procedures as defined in Madison’s Standard Operating Procedures (SOP) manual.
  • Ensures that all policies are implemented as defined in the SOP manual.
  • Understand the fundamental objective of creating a safe and pleasurable experience for shoppers, diners, workers, and residents.
  • Provides ongoing or special financial reports and monthly reports to Madison Marquette management. Assists with the preparation of the annual property operating budgets and assists with the development of the annual business plan.
  • Maintains on-site records relevant to activities at the properties.
  • Maintains appearance, cleanliness and safety of the properties, to include vacant spaces per the SOP.
  • Engages, coordinates and monitors activities of contractor services, as necessary, and recommends and directs ongoing maintenance and necessary repairs for the center(s).
  • Recommends capital improvement campaigns.
  • Promotes workplace safety by establishing programs to ensure property is free of hazards; responds promptly and in person to major emergency situations.
  • Establishes and maintains open and productive communication with tenants, vendors, and company employees.
  • Monitors tenant sales and works with marketing to increase tenant sales activity.
  • Assists with managing the center(s) in accordance with applicable local, state and federal laws; recommends such legal action as may be required to protect and maintain the financial integrity of the center(s).
  • Continually improves processes related to above duties and responsibilities with the objective of providing the most desirable shopping, dining, living, and working environment possible at the property.
  • Works extended hours, including weekends, as necessary, to achieve the desired results for the center(s).
  • Conduct regular detailed tours of the property with contracted vendors of the property.
  • Other duties as assigned.


Minimum Qualifications and Experience:


  • Position requires a Bachelor’s degree (B.A./B.S) in Business Administration or a related discipline from an accredited college or university or an equivalent combination of education and experience..
  • A minimum of two (2) years of progressively responsible experience managing retail or office properties, either individually or as part of a mixed-use property, mall, strip center, lifestyle center, office building, etc.
  • Demonstrated management experience, preferably at a mixed-use retail/office/residential center.
  • Demonstrated proficiency in the MS Office suite of products, particularly Word and Excel.
  • Valid driving license and active automobile insurance coverage.
  • Active real estate license preferred.
  • Effective interpersonal skills and an ability to lead vendors and tenants.
  • Effective verbal and written communication skills.
  • Effective organization skills as demonstrated by the ability to consistently deliver on commitments to tenants and Management.
  • Meticulous attention to detail and accuracy and a flexible outlook toward task management.