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Retail Operations Manager – The Wharf

Retail Operations Manager – The Wharf

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Property Management

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The Retail Operations Manager assists the Retail Property Manager with the operation of The Wharf horizontal retail through the efficient management of the program. This position oversees day to day operations and is responsible for ensuring a quick and successful response to all retail property assistance requests.  The scope of work includes monitoring new retail construction with tenant coordination personnel, repair and maintenance facilities contract oversight, and retail tenant relations. The Operations Manager is responsible for project administration, supervising work orders, setting job priorities, and overseeing the overall process of maintaining retail property facilities.


  •      Schedules and coordinates work orders and maintains a consistently high level             quality of the work performed.
  • Maintains retail store inspection records and coordinates preventative maintenance and necessary repairs to the following: public elevators, trash and recycling program equipment, along with interfacing with the various vertical building managers to coordinate repairs affecting tenants and tenant spaces. Communicates to tenants any necessary shutdowns of utilities to facilitate such repairs.  
  • Oversees and monitors facilities contractors who repair and maintain all HVAC, mechanical, fire/life safety system, and other associated building systems.
  • Supervises service contract, ensures the appropriate inventory systems, records/files, Material Safety Data Sheets, supplies, tools and equipment are maintained as applicable.
  • Responsible for ensuring jobs are performed in accordance with all applicable standards, policies and regulatory guidelines (e.g., OSHA standards) to promote a safe working environment.
  • Interfaces with garage management, The Anthem management, hotel and vertical building managers and engineers of the project to ensure effective communication and relationships. Interfaces with District Wharf Association staff, PN Hoffman development and construction staff and internal Madison Marquette staff.
  • Ensures the overall appearance and operation of the project meets management and client requirements. Immediately reports to Retail Property Manager any tenant issues involving program cleanliness, safety, and/or vendor quality control issues relating to the property.
  • Maintains vendor and contractor files and assists the Retail Property Manager who is responsible for preparing the contracts and obtaining the required Tracks contract and insurance expiration dates and notifies the Retail Property Manager accordingly.
  • Establishes and maintains positive and effective tenant relations.
  • Assists Retail Property Manager with developing and managing annual CAM and capital budgets.
  • Manages compliance of local, state, and federal laws pertaining to property in areas such as fire, safety, TIF program and others as directed. Assures all operations are following client directives, guidelines established in management and leasehold agreements, Madison Marquette’s Standard Operating Procedures, building codes and applicable laws, regulations, regulatory guidelines, and ordinances.
  • Controls expenses, codes invoices, and researches billing discrepancies in support of the operations of the
  • Coordinates access to the retail locations including vacant spaces for leasing prospects, contractors, architects, etc.
  • Interfaces with Tenant Coordination on retail construction progress meetings and the transition with tenants from construction to operations policies and procedures.
  • Works extended hours, including weekends, as necessary to achieve the desired results for the property
  • Performs other duties, as required


  • Bachelor’s degree in Real Estate Management, Construction Management or Engineering or a related discipline or an equivalent combination of education and experience
  • Minimum two (2) years real estate property management/construction/maintenance/ engineering related experience and/or training
  • Ability to give concise and clear instructions to a diverse population consisting of peers and colleagues, contractors, vendors, and tenants
  • Demonstrated management abilities
  • Excellent verbal and written communication skills, including ability to work with various computer software programs effectively
  • Organizational skills sufficient to manage day-to-day physical plant operations for a large mixed-use retail property
  • Valid driving license
  • Must own/lease automobile with current insurance coverage


Physical Demands:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Sitting: 30%
  • Standing: 30%
  • Walking: 40%
  • Lifting: up to 20 lbs.